Newcastle Pharma Ltd trading as Tyne Chem is a company registered in England under Company number 15454842.

Newcastle Pharma Ltd trading as Tyne Chem – General Pharmaceutical Council (GPhC) Registration no: 9012616 with a registered premises address at Unit 4, Perth Court, Eleventh Avenue North, Team Valley, Gateshead, Tyne and Wear, NE11 0NJ United Kingdom.

Superintendent Pharmacist Ahmed Drbal – General Pharmaceutical Council (GPhC) Registration No: 2232023.

These general terms and conditions apply to anyone accessing information, viewing pages, or placing orders utilising any part of the Tyne Chem website. By utilising the Website, you acknowledge your acceptance of these general terms and conditions. Newcastle Pharma Ltd retains the right to change the terms and conditions at any time without warning or prior notice.

1. General Terms

  1. The contents of the Website are specifically for the residents of the UK. The law concerning the operation of the Website is governed by English law, and any transaction is deemed to have taken place in England. The Website is therefore subject to the jurisdiction of the English courts.
  2. Newcastle Pharma Ltd and NHS UK have taken reasonable care to ensure the content of the Website is correct and current. Newcastle Pharma Ltd and NHS UK disclaim any and all warranties of any kind with respect to the contents of the Website to the full extent permitted by law.
  3. Newcastle Pharma Ltd and their directors and employees will not be liable for any loss or claims arising from use of the Website or use or interpretation of the information therein, either directly or indirectly. This exclusion does not override any statutory rights. The Users’ statutory rights as a consumer are not affected by these terms and conditions.
  4. All information and content on the Website is for informational purposes only. If the User has any doubts regarding pharmaceutical products, they should contact their doctor or medical adviser. Users are reminded to check product packaging and leaflets for information, directions, and warnings before taking any supplied products.
  5. Users must follow all product packaging labels and leaflets prior to use. If you suspect you may have a healthcare problem, consult your doctor before taking any medicines. If you are already taking prescription drugs or are under ongoing medical care, please consult your doctor before taking any additional pharmaceutical products.
  6. We may, from time to time, provide links from the Website to websites owned and controlled by third parties. These links are provided only for your convenience, and we have no control over and will have no liability in respect of those websites.
  7. If any of these terms are held to be unenforceable or invalid, then such terms shall be treated as removed so that it does not affect the enforceability or validity of the remaining terms and conditions.

2. Video Consultation with a Pharmacist

We offer video consultations with our registered pharmacists to provide expert advice on medications, minor ailments, and general health concerns. By using this service, you agree to the following terms:

  1. Eligibility: Video consultations are available to residents of the UK who are 18 years or older. If you are under 18, a parent or guardian must be present during the consultation.
  2. Purpose: This service is for general advice only and does not replace a consultation with your GP or other healthcare professional. If you have a medical emergency or require urgent care, please contact NHS 111 or visit your nearest healthcare provider.
  3. Confidentiality: All consultations are private and conducted in accordance with GDPR and our privacy policy. However, we may be required to share information with relevant healthcare professionals if necessary for your safety and care.
  4. Technical Requirements: You are responsible for ensuring a stable internet connection and a suitable device for the consultation. We are not liable for any technical issues on your end that may affect the quality of the consultation.
  5. Appointment Cancellations: If you need to reschedule or cancel your appointment, please notify us at least 24 hours in advance.
  6. Recording Policy: To protect your privacy, video consultations are not recorded, and we request that users also refrain from recording or distributing consultation content.
  7. Limitations: Pharmacists can provide guidance on medications and general health but cannot prescribe controlled drugs or issue sick notes.

By booking a video consultation, you acknowledge and accept these terms.

3. Your Conduct

  1. You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged, or impaired in any way.
  2. You understand that Newcastle Pharma Ltd is responsible for all electronic communications and content sent from your computer to us, and you must use the Website for lawful purposes only.
  3. You must not use the Website for any of the following:
    • For fraudulent purposes, or in connection with a criminal offence or other unlawful activity.
    • To send, use, or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene, or menacing; or in breach of copyright, trademark, confidence, privacy, or any other right; or is otherwise injurious to third parties; or objectionable.
    • To distribute software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any “spam.”
    • To cause annoyance, inconvenience, or needless anxiety.

4. Third-Party Rights

These terms govern the relationship between you and our Website and do not create any third-party beneficiary rights.

5. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our Website, policies, and these conditions of use and sale at any time. You will be subject to the policies and conditions in force at the time you use the Website or place an order. If any of these conditions are deemed invalid, void, or unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining conditions.

6. Warranties

We do not warrant or represent:

  • The completeness, validity, or accuracy of the information published on our Site.
  • That the material on the Site is kept up-to-date.
  • That the Site or any service on the Site will remain available.

We reserve the right, without liability to you, to discontinue or alter any or all of our Site services and to stop publishing our Site at any time in our sole discretion without notice or explanation.

To the extent permitted by law, we exclude all conditions, warranties (including implied warranties of merchantability and fitness for a particular purpose), representations, or other terms which may apply to our Site or any content on it, whether express or implied.

7. Events Beyond Our Reasonable Control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause beyond our reasonable control. This condition does not affect your statutory rights.

8. Copyright and Intellectual Property

All information contained on the Website is wholly owned by Tyne Chem and NHS UK; on no account is anyone allowed to download any data or information for commercial use. Users are allowed to download NHS UK health information and information pertaining to a specific product or products for informational purposes only.