Dear Customer,

Your privacy is our top priority. We do not share your data with anyone beyond what is necessary to safely fulfil your order. We do not sell your data and never will.

Our team is committed to providing the highest level of customer service, ensuring you receive the right confidential advice and treatment for your needs—whether in our pharmacy or through our online services.

If you have any concerns, please contact us at 0191 500 3 500, and we will be happy to assist you.

Superintendent Pharmacist: Ahmed Drbal – General Pharmaceutical Council (GPhC) Registration No: 2232023.

Privacy Policy for Pharmacy Customers and Website Users

Newcastle Pharma Ltd, trading as Tyne Chem, operates from Unit 4, Perth Court, Eleventh Avenue North, Team Valley, Gateshead, Tyne and Wear, NE11 0NJ, United Kingdom.

Our pharmacists and staff are dedicated to providing the highest quality healthcare. To achieve this, we maintain records related to your health and the services we provide.

Information We Collect

As part of our professional and efficient service, we record the following data:

  • Personal details such as your name, address, date of birth, next of kin, and contact details (email, mailing address, phone number).
  • Information you provide through forms on our website, queries, or problem reports.
  • Records of medicines prescribed by your doctor and dispensed by our pharmacy.
  • Details of over-the-counter medicines purchased.
  • Medical history and treatment details relevant to your continued care.
  • Notes from other healthcare providers involved in your treatment.
  • Details of additional services provided, such as flu vaccinations.

How We Use Your Information

We process your data for the following purposes:

  • Healthcare Services – Providing pharmacy services and, when necessary, sharing your information with your GP and the NHS.
  • Payment Processing – Working with the NHS Business Services Authority and local authorities for payment verification.
  • Regulatory Compliance – Ensuring we maintain professional standards and compliance with NHS requirements.
  • Electronic Prescription Service (EPS) – Processing repeat prescription requests by sending your details to your GP.
  • Service Notifications – Sending alerts for booked services, including vaccinations and medication reviews.
  • Customer Support – Responding to queries and managing your account.

Legal Basis for Processing Your Data

We process your data under the following legal bases:

  • Consent – When you register on our website and agree to our terms.
  • Legitimate Interests – When necessary for business operations, provided they do not override your rights.
  • Contractual Obligation – To fulfil our services and product delivery.
  • Vital Interests – When necessary to protect your health.
  • Legal Obligation – When required by law to process your data.

How Long We Store Your Data

We retain your data as long as legally required to provide our services and maintain your account. You may request deletion of your personal data by contacting us via phone or email.

Your Rights

Under the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, you have the right to:

  • Confidentiality – Your records are handled securely and confidentially.
  • Access Your Records – Request a copy of your pharmacy records free of charge.
  • Correct Inaccuracies – Request corrections to any incorrect information.
  • Opt-Out of Data Use – Refuse consent for your data to be used for NHS planning or research.
  • File a Complaint – Raise concerns with the Information Commissioner’s Office (ICO).

Data Security & Internet Limitations

We take extensive security measures to protect your data. Only Newcastle Pharma Ltd and trusted IT contractors have access to our databases. Occasionally, doctors or IT personnel may access data to improve services. However, no online system is 100% secure. Any information transmitted over the internet is at your own risk.

No Commercial Sale of Your Data

We do not sell your personal data under any circumstances. Your information is used solely to provide pharmacy services.

Third-Party Links & Social Media

Our website may contain links to third-party sites, which have their own privacy policies. We encourage you to review their policies before using those websites.

Our site also features social media widgets. Please check the privacy policies of the respective platforms before interacting with them.

Customer Testimonials

We may display customer testimonials on our website, showing first names only. If you wish to update or remove your testimonial, please contact us.

Changes to This Privacy Policy

This policy was last updated on 15 February 2025. We may update it periodically, so we encourage you to review it whenever you provide personal data.

Contact Us

You can contact us by:

  • Phone: 0191 500 3 500
  • Email: Pharmacy.ft863@nhs.net
  • Online Contact Form: Available on our website
  • Mail: Tyne Chem, 4 Perth Court, Eleventh Avenue North, Teams Valley Trading Estate, NE11 0NJ

For data protection inquiries, contact Ahmed Drbal, our Data Protection Officer, at the pharmacy or via email at Pharmacy.ft863@nhs.net.